Careers

Front Office Coordinator

Granite State Solar, NH’s leader in solar energy, is expanding rapidly. We are seeking a full-time Front Office Coordinator to join our team. This is an entry-level position. The candidate must have excellent verbal and written communication skills, a strong work ethic, be self-motivated, and be able to work well independently. This is an entry-level position.

The Front Office Coordinator will execute projects with a focus on quality, and communication. The candidate for this role will be a collaborative team player with exceptional communication skills and who can work independently and self-directed.

Responsibilities:

• Follow the team through the execution phase of the project to ensure procurement, inspections, and other aspects of project execution are being conducted on time to ensure proper project closeout.
• Effectively communicate with clients about any possible changes to their project and deliver information to clients with diplomacy and tact.
• establish regular frequent and consistent communication, both internally and externally with customers, sales team, and operations to guarantee a smoothly run project.
• Continuously resolve issues and customer concerns and ensure that all are up to speed on the project.
• Regularly report to Project Coordinators on project metrics, to forecast deadlines and scheduling.
• Assist Project Coordinators in managing all aspects of the project schedule as it relates to permitting and various project processes.
• Serve as a customer contact throughout the project cycle, coordinating with the solar team from start to finish to include welcome letters, permit status, installation scheduling, payments, interconnections, and other project milestones.
• Actively develop client relations to generate opportunities for new work.
• Ensure that entire project progress is documented using an internal company program.
• Assist with answering phones.
• Provide entry-level troubleshooting with customer consumption monitoring systems and perform minor tech support to customers as needed.
• Coordinate service work requirements with the service team.

Qualifications/Requirements:

• Exceptional communication and interpersonal skills, as well as the ability to build rapport, display patience, and empathy with customers.
• Strong, logical problem-solving skills, the ability to take ownership and solve issues, or escalate them to the right person and follow up until fully resolved.
• Ability to work well with other team members and follow instructions.
• Follow through on assigned tasks and projects with minimal supervision.
• Great work ethic and attention to detail.
• Proven track record of high-quality control and assurance on past projects
• Demonstrated computer skills, MS Outlook, Word, Excel, HubSpot.
• Be punctual, meet deadlines, and provide solutions with a sense of urgency.
• Clean driving and criminal record.
• Drug-Free work environment.
• Benefits package available after 60 days of employment.

Email info@granitestatesolar.com to apply.